CHAPTER I: GENERAL PROVISIONS
Article 1 (Applicability)
１ The Lessor (hereinafter referred to as the "Company") shall rent a motor vehicle (hereinafter referred to as the "Rental Car") to the Renter, and the Renter shall rent the Rental Car upon fully understanding and accepting these Terms and Conditions and any detailed regulations established pursuant to Article 40 (hereinafter collectively referred to as the "Terms"). Pursuant to Article 8, Paragraph 3, if the Renter designates a driver other than themselves, the Renter shall ensure that such driver is fully informed of and complies with all provisions applicable to drivers herein. Any matters not stipulated in the Terms shall be governed by applicable laws and general customary practices.
２ The Company may enter into special agreements (riders), provided they do not run counter to the purpose of the Terms, applicable laws, administrative notices, or general customary practices. In the event of a conflict between a special agreement and the Terms, the special agreement shall take precedence.
CHAPTER II: RESERVATIONS
Article 2 (Application for Reservation)
１ Upon agreeing to the Terms and the separately specified rate schedule, the Renter may submit a reservation in advance by the methods specified by the Company. The Renter must clearly specify the rental conditions, including the vehicle class, date and time of pick-up, pick-up location, rental period, return location, designated driver(s), requirements for optional accessories (such as child seats), and any other specifications (hereinafter collectively referred to as the "Rental Conditions").
２ Upon receipt of a reservation application, the Company shall, in principle, accept the reservation within the scope of vehicles available in its fleet. In such cases, payment for the rental fees shall be made in accordance with the following categories:
For Direct Reservations with the Company: In principle, the full rental amount shall be paid on-site upon vehicle pick-up via credit card or cash.
For Reservations via Third-Party Platforms / OTAs (e.g., Klook): Full prepayment must be completed at the time of reservation through the online payment methods provided by the respective platform, in accordance with their specific terms.
Article 3 (Modification of Reservation)
１ If the Renter desires to modify any of the Rental Conditions specified in Article 2, Paragraph 1, the Renter must obtain the prior explicit consent of the Company.
Article 4 (Cancellation of Reservation)
１ The Renter may cancel a reservation by methods specified by the Company, including via email or WhatsApp.
２ If the Renter, due to reasons attributable to themselves, fails to initiate the execution procedures for the Vehicle Rental Contract (hereinafter referred to as the "Rental Contract") within one (1) hour after the scheduled rental start time, the reservation shall be deemed automatically cancelled.
３ In the event a reservation is cancelled pursuant to Paragraphs 1 or 2 of this Article, the Renter shall pay the Company the following cancellation fees:
Cancellation 48 hours or more prior to the scheduled start time: Free of charge (No fee).
Cancellation between 48 hours and 24 hours prior to the scheduled start time: 50% of the base rental rate.
Cancellation within 24 hours prior to the scheduled start time, or No-Show without notice: 100% of the base rental rate.
４ If a reservation or contract is cancelled after execution due to reasons attributable to the Company, the Company shall pay a penalty fee up to a maximum amount equivalent to the original contract value.
５ A reservation shall be deemed automatically cancelled if the Rental Contract cannot be executed due to an accident, theft, non-return of the vehicle, manufacturer recall, natural disaster, or any other cause not attributable to either the Renter or the Company. In such cases, the Company shall refund any received reservation deposit.
６ Notwithstanding the preceding paragraphs, in the event that sightseeing in the Mount Fuji area becomes substantially impossible or hazardous due to extreme weather conditions (such as heavy snow or torrential rain), the Company may, at its sole discretion, waive the cancellation fee even for same-day cancellations.
Article 5 (Alternative Rental Car)
１ If the Company is unable to provide a Rental Car of the specific vehicle class reserved by the Renter, the Company may offer to provide a Rental Car of a different vehicle class (hereinafter referred to as the "Alternative Rental Car").
２ If the Renter accepts the offer specified in the preceding paragraph, the Company shall rent the Alternative Rental Car under the same Rental Conditions as the original reservation, except for the vehicle class. If the rental rate for the Alternative Rental Car is higher than that of the reserved class, the rate for the originally reserved class shall apply. If it is lower, the rate for the Alternative Rental Car's class shall apply.
３ The Renter may refuse the offer of an Alternative Rental Car and cancel the reservation.
４ In the case of the preceding paragraph, if the failure to provide the reserved vehicle is due to reasons attributable to the Company, it shall be treated as a cancellation under Article 4, Paragraph 4, and the Company shall refund the received reservation deposit.
５ In the case of Paragraph 3, if the failure to provide the reserved vehicle is due to reasons not attributable to the Company, it shall be treated as a cancellation under Article 4, Paragraph 5, and the Company shall refund the received reservation deposit.
Article 6 (Exemption of Liability)
１ Except as provided in Articles 4 and 5, neither the Company nor the Renter shall make any claims against each other regarding the cancellation of a reservation or the non-execution of a Rental Contract.
Article 7 (Reservation Agency)
１ The Renter may submit a reservation application through travel agencies, affiliate companies, or third-party platforms authorized to handle reservation services on behalf of the Company (hereinafter referred to as "Agents").
CHAPTER III: RENTAL
Article 8 (Execution of Rental Contract)
１ The Rental Contract shall be executed upon the Renter clearly stating the Rental Conditions specified in Article 2, Paragraph 1, and the Company clearly stating the terms of lease based on these Terms and the rate schedule, except when no Rental Car is available or when the Renter or driver falls under any of the provisions of Article 9, Paragraphs 1 or 2.
２ Upon execution of the Rental Contract, the Renter shall pay the Company the rental fees stipulated in Article 11, Paragraph 1.
３ In compliance with the administrative basic notices issued by the regulatory authorities, the Company is required to record the driver's name, address, license type, and driver's license number in the rental register (rental ledger) and the rental certificate specified in Article 14, Paragraph 1, or to attach a copy of the driver's license. Therefore, upon execution of the Rental Contract, the Company may require the Renter to present the driver's license of the designated driver(s) and submit a copy thereof. In such cases, if the Renter is the driver, the Renter shall present and submit a copy of their own driver's license; if the driver is different from the Renter, the Renter shall cause said driver to present and submit a copy of their driver's license.
Note 1: "Basic notices issued by the regulatory authorities" refers to paragraphs 2(10) and 2(11) of the "Basic Notices Concerning Rental Cars" (Ji-Ryo No. 138, issued June 13, 1995) by the Director of the Road Transport Bureau, Ministry of Land, Infrastructure, Transport and Tourism.
Note 2: "Driver's license" refers to a valid driver's license as stipulated in Article 92 of the Road Traffic Act of Japan. An International Driving Permit (IDP) or a valid foreign driver's license as stipulated in Article 107-2 of the Road Traffic Act shall be treated equivalent to a standard driver's license.
４ Upon execution of the Rental Contract, the Company may request the Renter and the driver to present supplementary identification documents specified by the Company in addition to the driver's license, and the Company may retain copies of such documents.
５ Upon execution of the Rental Contract, the Company shall require the Renter and the driver to provide a mobile phone number or other contact details to enable communication during the rental period.
６ Upon execution of the Rental Contract, the Company may require payment by credit card or cash, or specify other authorized payment methods.
Article 9 (Refusal to Execute Rental Contract)
１ The Company shall not execute the Rental Contract if the Renter or the driver falls under any of the following categories:
- Failure to present a valid driver's license required to operate the Rental Car, or refusal to consent to the copying of the driver's license despite the Company's request.
- When deemed to be under the influence of alcohol.
- When showing symptoms of intoxication or influenced by narcotics, stimulants, paint thinner, or other toxic substances.
- Intending to have an infant under six (6) years of age ride in the vehicle without a proper child restraint system (child seat).
- When deemed to be a member, associate, or affiliate of an organized crime group (Yakuza), an anti-social organization, or any related syndicates.
２ The Company reserves the right to refuse the execution of the Rental Contract if the Renter or the driver falls under any of the following categories:
- The driver at the time of vehicle pick-up differs from the driver designated at the time of reservation.
- A past record of defaulting on rental fees or any other financial obligations owed to the Company.
- A past record of committing any of the prohibited acts specified in Article 17.
- A past record of committing any of the acts specified in Article 18, Paragraph 6, or Article 25, Paragraph 1 (including offenses committed against other car rental operators).
- A past record of auto insurance coverage being denied due to violations of rental terms or insurance policies.
- Using physical violence, abusive language, or making extortionate or unreasonable demands exceeding a reasonable scope toward employees or associates of the Company.
- Damaging the Company's credit or obstructing the Company's business operations by spreading rumors, or by using fraudulent means or force.
- Failure to meet any other objectively specified conditions explicitly stated by the Company.
- Any other circumstances where the Company deems the Renter or driver unsuitable for vehicle rental.
３ In the cases described in the preceding two paragraphs, if a reservation had already been established, it shall be treated as cancelled. If the Renter pays any applicable reservation cancellation fees, the Company shall refund the remaining portion of the received reservation deposit.
Article 10 (Formation and Commencement of the Rental Contract)
１ The Rental Contract shall be deemed legally executed and effective once the Renter has completed payment of the rental fees to the Company and the Company has delivered physical possession of the Rental Car to the Renter.
２ The delivery of the vehicle specified in the preceding paragraph shall take place at the designated location and scheduled start date and time specified in Article 2, Paragraph 1.
Article 11 (Rental Fees)
１ The total rental fee shall consist of the base rental rate, and any other optional service fees. The Company shall explicitly state the respective amounts or the basis for calculation in the rate schedule or at the time of reservation.
２ The base rental rate shall be based on the rates that the Company has filed with and implemented through the Chief of the Yamanashi Transport Branch Office, Kanto District Transport Bureau, effective at the time of the vehicle rental.
３ If rental rates are revised after a reservation has been made pursuant to Article 2, the lower rate between the rate applied at the time of reservation and the rate effective at the time of rental shall be applied.
Article 12 (Modification of Rental Conditions)
１ If the Renter desires to modify the Rental Conditions specified in Article 8, Paragraph 1 after the execution of the Rental Contract, the Renter must obtain the prior explicit consent of the Company.
２ The Company may refuse to permit any modification to the Rental Conditions if such change obstructs or interferes with its standard rental operations.
Article 13 (Inspection, Maintenance, and Verification)
１ The Company shall rent the Rental Car only after performing the regular inspections and necessary maintenance required under Article 48 (Periodic Inspection and Maintenance) of the Road Transport Vehicle Act of Japan.
２ The Company shall perform the inspections and necessary maintenance stipulated in Article 47-2 (Daily Inspection and Maintenance) of the Road Transport Vehicle Act.
３ The Renter or driver shall visually inspect the vehicle body and its accessories based on a separately specified inspection sheet to verify that the Rental Car is free of defects, properly maintained, and fully complies with the Rental Conditions.
４ If any maintenance defects or mechanical issues are discovered during the verification specified in the preceding paragraph, the Company shall immediately perform the necessary repairs or maintenance.
Article 14 (Issuance and Possession of the Rental Certificate)
１ Upon delivery of the Rental Car, the Company shall issue a prescribed rental certificate containing the details mandated by the Chief of the Yamanashi Transport Branch Office, Kanto District Transport Bureau, either in physical writing or via electronic means (such as email).
２ From the time of delivery until the vehicle is fully returned to the Company (hereinafter referred to as the "Period of Use"), the Renter or driver must carry and possess the issued rental certificate (including possession via electronic records on a mobile device).
３ If the Renter or driver loses the rental certificate, they must immediately notify the Company.
CHAPTER IV: USE OF VEHICLE
Article 15 (Duty of Care and Management Liability)
１ During the Period of Use, the Renter or driver shall operate and maintain the Rental Car with the due care of a prudent manager.
２ If the Renter or driver utilizes toll roads (such as expressways), paid parking lots, or any other paid services during the Period of Use, the Renter or driver shall be solely responsible for paying all such usage fees directly to the respective service providers.
３ In the event that a provider of the paid services mentioned in the preceding paragraph requests the disclosure of the Renter's personal information from the Company due to unpaid fees (specifying the Rental Car's registration plate number, date, and time), the Renter hereby consents to the Company providing their personal information to said provider.
Article 16 (Daily Inspection During Rental)
１ During the Period of Use, the Renter or driver must perform daily inspections and necessary maintenance as stipulated in Article 47-2 (Daily Inspection and Maintenance) of the Road Transport Vehicle Act prior to operating the Rental Car each day.
Article 17 (Prohibited Acts)
１ The Renter or driver is strictly prohibited from engaging in any of the following acts during the Period of Use:
- Using the Rental Car for commercial motor carrier businesses or similar commercial transport purposes without the explicit consent of the Company and the required permits under the Road Transport Act.
- Using the Rental Car for purposes other than its designated use, or permitting anyone other than the driver(s) recorded on the rental certificate (pursuant to Article 8, Paragraph 3) or persons explicitly approved by the Company to operate the vehicle.
- Subleasing, pledging as collateral, or engaging in any other acts that infringe upon the Company's proprietary rights to the Rental Car.
- Forging, altering, or defacing the license plates or registration markings of the Rental Car, or remodeling, modifying, or altering the vehicle from its original condition.
- Using the Rental Car for any form of racing, time-trials, testing, or for towing or pushing other vehicles without the prior explicit consent of the Company.
- Operating the Rental Car in violation of applicable laws, regulations, public order, or morals.
- Purchasing separate automobile damage insurance for the Rental Car without the Company's prior consent.
- Driving or transporting the Rental Car outside the borders of Japan.
- Committing any other act in breach of the agreed-upon Rental Conditions set forth in Article 8, Paragraph 1.
２ The Renter, driver, or any accompanying passengers shall not, without the Company's explicit consent, photograph, audio-record, or video-record the inside or outside of the Company's offices, branches, or premises, nor post, distribute, stream, or live-stream such images, audio, or video recordings on social media platforms (SNS) or other digital networks.
Article 18 (Measures in Event of Illegal Parking)
１ If the Renter or driver parks illegally in violation of the Road Traffic Act during the Period of Use, the Renter or driver must immediately report to the police station having jurisdiction over the area, pay all applicable fines and penalties at their own expense, and bear all expenses arising from the violation, including towing, storage, and vehicle retrieval fees.
２ Upon receiving notice of a parking violation from the police, the Company shall contact the Renter or driver and instruct them to move or retrieve the vehicle immediately, and to report to the relevant police station to resolve the violation prior to the expiration of the rental period or by a time designated by the Company. The Renter or driver must follow these instructions. If the vehicle is impounded or towed by the police, the Company may, at its sole discretion, retrieve the vehicle directly from the police.
３ After issuing the instructions specified in the preceding paragraph, the Company may verify the status of the violation processing through traffic violation notices, payment slips, or receipts. If the violation remains unresolved, the Company shall continue to issue instructions until it is resolved. Furthermore, the Company shall require the Renter or driver to sign an acknowledgment form prescribed by the Company admitting to the parking violation and agreeing to follow all legal procedures as the violator (hereinafter referred to as the "Violation Acknowledgment Form"), and the Renter or driver must comply with this request.
４ If deemed necessary by the Company, the Renter or driver hereby agrees that the Company may submit the Violation Acknowledgment Form, rental certificates, and other documents containing personal information to the police to assist in pursuing accountability. Furthermore, the Company may submit letters of explanation, Violation Acknowledgment Forms, and rental certificate data to the Public Safety Commission pursuant to Article 51-4, Paragraph 6 of the Road Traffic Act to report the factual circumstances, and the Renter or driver hereby explicitly consents to such legal actions.
５ In the event that the Company receives an administrative order to pay a parking penalty pursuant to Article 51-4, Paragraph 1 of the Road Traffic Act and pays said penalty, or if the Company incurs expenses in searching for the Renter/driver or in towing, storing, or retrieving the vehicle, the Company shall demand that the Renter pay the following costs (hereinafter referred to as "Parking Violation Expenses"). The Renter shall pay the Parking Violation Expenses by the date designated by the Company:
- An amount equivalent to the administrative parking penalty fine.
- All expenses incurred in searching for the driver and in moving, storing, and retrieving the vehicle.
- A separate parking violation contract penalty fee explicitly stipulated by the Company.
６ If the Company receives the aforementioned administrative parking penalty payment order, or if the Renter fails to pay the full amount demanded under the preceding paragraph by the Company's designated deadline, the Renter hereby explicitly agrees that the Company may report the matter to the police, file criminal charges, and disclose the Renter's personal information (including name, date of birth, and driver's license number) to the relevant authorities to pursue legal remedies.
７ Where the Renter or driver is required to pay fines for illegal parking pursuant to Paragraph 1, if they fail to comply with the Company's instruction to resolve the violation under Paragraph 2 or refuse to sign the Violation Acknowledgment Form under Paragraph 3, the Company may collect an amount equivalent to the parking penalty from the Renter to cover the administrative fine specified in Paragraph 5.
８ Notwithstanding Paragraph 6, if the Company receives full payment of the Parking Violation Expenses from the Renter, the Company shall refrain from filing police reports or criminal charges, or shall withdraw them if already submitted.
９ If the Renter has paid the amount demanded by the Company pursuant to Paragraph 5, and subsequently the Renter or driver pays the parking fine to the authorities or if the administrative order is revoked due to prosecution and the Company receives a refund of the parking penalty, the Company shall refund only the portion equivalent to the administrative fine to the Renter. The same shall apply if the Company collected a parking penalty fee pursuant to Paragraph 7.
１０ If police reports or criminal charges have been filed pursuant to Paragraph 6, the Company shall withdraw such reports or charges upon confirmation that the fine has been paid, the administrative order has been revoked, or the full amount demanded under Paragraph 5 has been paid to the Company.
Article 19 (Global Positioning System / GPS)
１ The Renter and driver acknowledge and agree that the Rental Car may be equipped with a Global Positioning System (hereinafter referred to as "GPS"), and that the current location, driving routes, and other telemetry data of the vehicle will be recorded in the Company's designated tracking system. The Renter and driver consent to the Company utilizing such recorded data for the following purposes:
- To verify that the Rental Car has been returned to the designated location upon termination of the Rental Contract.
- To confirm the current location of the vehicle when the circumstances fall under Article 25, Paragraph 1, or when otherwise deemed necessary for the proper management of the Rental Car or performance of the Rental Contract.
- To perform marketing and statistical analysis to improve the quality of products, services, and customer satisfaction, provided the data is processed into an anonymized format that cannot identify or isolate specific individuals.
２ The Renter and driver further agree that the Company may disclose the information recorded by the GPS system to the extent necessary when required by law, or when served with a formal disclosure request or disclosure order by a court, administrative body, or other public authorities.
Article 20 (Dashboard Camera / Drive Recorder)
１ The Renter and driver acknowledge and agree that the Rental Car may be equipped with a dashboard camera (drive recorder), which records the driving behavior and environment of the Renter and driver. The Renter and driver consent to the Company utilizing such recorded data for the following purposes:
- To verify the circumstances and facts surrounding an accident in the event that an accident occurs.
- To confirm the driving behavior and status of the Renter and driver when deemed necessary for the proper management of the Rental Car or performance of the Rental Contract.
- To perform marketing analysis to improve products, services, and customer satisfaction, provided the data is processed into an anonymized format that cannot identify or isolate specific individuals.
２ The Renter and driver further agree that the Company may disclose the information recorded by the dashboard camera to the extent necessary when required by law, or when served with a formal disclosure request or disclosure order by a court, administrative body, or other public authorities.
CHAPTER V: RETURN OF VEHICLE
Article 21 (Responsibility for Return)
１ The Renter or driver must return the Rental Car to the Company at the designated return location by the expiration of the rental period.
２ If the Renter or driver violates the provisions of the preceding paragraph, the Renter shall indemnify and compensate the Company for all resulting losses and damages in accordance with the methods separately specified by the Company.
３ If the Renter or driver is unable to return the Rental Car within the rental period due to a natural disaster or any other force majeure event, the Renter and driver shall not be held liable for damages incurred by the Company due to such delay. In this event, the Renter or driver must immediately contact the Company and follow all instructions.
Article 22 (Verification at Time of Return)
１ The Renter or driver must return the Rental Car in the presence of a Company representative. Except for fair wear and tear resulting from normal vehicle use, the vehicle must be returned in the exact same condition as it was delivered at pick-up.
２ Prior to returning the Rental Car, the Renter or driver must verify that no personal belongings or left-behind items of the Renter, driver, or accompanying passengers remain inside the vehicle.
３ If any left-behind items are discovered after the vehicle has been returned, the Company shall attempt to notify the Renter using the registered address or phone number. The Renter acknowledges and agrees that no historical logs of such notification attempts shall be preserved.
４ Following the notification attempt mentioned in Paragraph 3, regardless of whether a response is received, the Company shall store the left-behind items for a maximum period of 24 hours. The Renter explicitly agrees that after this 24-hour period, all title to the items shall automatically transfer to the Company, and the Company may freely dispose of or liquidate them at its absolute discretion.
Article 23 (Rental Fees for Modification of Rental Period)
１ If the Renter modifies the rental period pursuant to Article 12, Paragraph 1, the Renter shall pay the recalculated rental fees corresponding to the modified rental period.
Article 24 (Return Location Modifications)
１ If the Renter modifies the designated return location pursuant to Article 12, Paragraph 1, the Renter shall bear all vehicle relocation and repositioning costs necessitated by the change.
２ If the Renter returns the Rental Car to a location other than the designated return location without obtaining the prior explicit consent of the Company pursuant to Article 12, Paragraph 1, the Renter shall pay a breach of contract fee calculated as follows:
The unauthorized return penalty shall be calculated as 200% of the vehicle repositioning costs incurred by the change of return location.
Article 25 (Measures in Event of Non-Return / Conversion)
１ If the Renter or driver fails to return the Rental Car to the designated return location upon expiration of the rental period, and fails to respond to the Company's demands for return, or if the vehicle is deemed unreturned due to the Renter's whereabouts becoming unknown, the Company shall take immediate legal actions, including filing criminal complaints for conversion/theft. The Renter hereby explicitly agrees and submits to such actions.
２ In the event of circumstances falling under the preceding paragraph, the Company shall take all necessary measures to locate the vehicle, including conducting inquiries with the Renter or driver's family, relatives, employers, or associates, and activating GPS tracking features.
３ If the circumstances fall under Paragraph 1, the Renter shall be held fully liable for indemnifying the Company for all resulting damages, and shall bear all expenses incurred by the Company in recovering the Rental Car and searching for the Renter or driver.
CHAPTER VI: MEASURES IN EVENT OF BREAKDOWN, ACCIDENT, OR THEFT
Article 26 (Measures Upon Discovery of Mechanical Defects)
１ If the Renter or driver discovers any operational abnormalities, mechanical defects, or faults in the Rental Car during the Period of Use, they must immediately cease operating the vehicle, contact the Company, and follow all instructions.
Article 27 (Mandatory Accident Procedures)
１ In the event that the Rental Car is involved in an accident during the Period of Use, the Renter or driver must immediately cease operating the vehicle and take all legally mandated measures regardless of the severity of the accident. Furthermore, they must strictly perform the following procedures:
- Immediately pull over safely, notify emergency services, and call the Police immediately to secure an official accident report.
- Contact Yoshimura Rental Car immediately to report the situation and follow all instructions. During Business Hours (9:00 AM - 6:00 PM): Call our main office line. Outside Business Hours: If you are unable to reach our main office, please contact our emergency staff using the contact details provided below or in the rental manual.
- If vehicle repairs are required based on the Company's instructions, such repairs must be carried out at the Company's facility or a workshop designated by the Company, unless specific written authorization is granted otherwise.
- Cooperate fully with the Company and its contracted insurance providers regarding investigations, and submit all required forms and documentation without delay.
- Do not enter into any private settlements, waivers, or compromise agreements with third parties regarding the accident without obtaining the prior explicit consent of the Company.
２ In addition to performing the measures specified in the preceding paragraph, the Renter or driver shall handle and resolve the accident under their own responsibility.
３ The Company shall provide advisory support and cooperate toward the resolution of the accident for the benefit of the Renter or driver.
４ For vehicles equipped with a dashboard camera (drive recorder), the Company records visual and telemetry data when a physical impact or sudden braking occurs, for the purpose of verifying accident conditions.
５ The Company shall take measures to review and analyze the recorded data mentioned in the preceding paragraph whenever deemed necessary.
【Emergency Contact Details】
Yoshimura Rental Car (Main Office): +81-80-4335-4215
Emergency Staff Line: +81-70-8507-9876
Article 28 (Measures in Event of Theft)
１ In the event that the Rental Car is stolen or suffers other criminal damages during the Period of Use, the Renter or driver must strictly perform the following procedures:
- Immediately report the theft to the nearest police department.
- Immediately report the details of the incident to the Company and follow all instructions.
- Cooperate fully with the Company and its contracted insurance providers regarding investigations, and submit all required documentation without delay.
Article 29 (Termination of Rental Contract Due to Vehicle Inoperability)
１ If the Rental Car becomes completely inoperable or unusable during the Period of Use due to a mechanical breakdown, accident, theft, or any other cause (hereinafter referred to as "Inoperability"), the Rental Contract shall terminate immediately.
２ In the case of the preceding paragraph, the Renter shall bear all expenses required for the retrieval, towing, and repair of the vehicle, and the Company shall not refund any portion of the rental fees already received, except where the Inoperability is due to the causes specified in Paragraphs 3 or 5 of this Article.
３ If the Inoperability arises from pre-existing mechanical defects or faults present prior to the rental, or due to a failure of the vehicle to comply with the Rental Conditions, a new rental agreement shall be deemed executed, and the Renter may receive an Alternative Rental Car from the Company. The provision of the Alternative Rental Car shall be governed by Article 5, Paragraph 2 mutatis mutandis.
４ If the Renter declines to accept the Alternative Rental Car offered under the preceding paragraph, the Company shall refund the received rental fees in full. The same shall apply if the Company is unable to provide an Alternative Rental Car.
５ If the Inoperability arises from causes not attributable to the Renter, the driver, or the Company, the Company shall refund the remaining portion of the received rental fees after deducting the amount corresponding to the period from the commencement of the rental until the termination of the contract.
６ Except for the specific remedies provided in this Article, the Renter shall have no right to make any claims against the Company for any damages or losses arising from their inability to use the Rental Car, unless the Inoperability was caused by the intentional misconduct or gross negligence of the Company.
CHAPTER VII: INDEMNIFICATION, INSURANCE, AND PROTECTION PLANS
Article 30 (Indemnification and Non-Operation Charge / Loss of Use)
１ In the event that the Renter or driver causes damage to the Company's Rental Car in connection with its use, the Renter shall indemnify the Company for all such damages, except where the damage arises from causes not attributable to the Renter or driver.
２ Where the Renter is liable for damages pursuant to the preceding paragraph, if the Company is rendered unable to utilize the Rental Car due to an accident, theft, mechanical fault, severe soiling, or residual odors, the Renter shall compensate the Company for the loss of vehicle use (Non-Operation Charge / N.O.C.) or business interruption losses in accordance with the calculations established by the Company.
３ If the Renter or driver, through their intentional misconduct or negligence, causes damage to a third party or to the Company in connection with the use of the Rental Car, the Renter or driver shall be legally liable to indemnify and compensate for all such damages.
Article 31 (Insurance Coverage and Liability Waivers)
１ Where the Renter or driver is liable for damages pursuant to Article 30, Paragraph 1 or 3, insurance proceeds or compensation up to the following maximum limits shall be paid out under the automobile damage insurance policy contracted by the Company or the Company's internal protection programs:
- Third-Party Bodily Injury: Unlimited (Includes Compulsory Automobile Liability Insurance / Jibaiseki).
- Third-Party Property Damage: Unlimited (Deductible/Excess: None).
- Personal Injury Protection (PIP): Up to 30,000,000 JPY per accident limit multiplied by capacity; max 30,000,000 JPY per individual passenger.
２ Insurance proceeds or compensation specified in Paragraph 1 shall not be paid if the circumstances fall under any exclusion clauses or disclaimers set forth in the relevant insurance policy conditions or protection programs.
３ Insurance proceeds or compensation specified in Paragraph 1 shall be completely forfeited and not paid if the Renter or driver violates any provision of these Rental Terms and Conditions.
４ Any damages for which insurance or compensation is not paid, or any damages exceeding the maximum insurance/compensation limits specified in Paragraph 1, shall be borne entirely by the Renter or driver. If the maximum limits have been modified by a special agreement, any damages exceeding the limits stipulated in such special agreement shall be borne by the Renter or driver. However, regarding damages arising from disasters designated as a "Severe Disaster" pursuant to Article 2 of the Act on Special Financial Assistance to Cope with Severe Disasters (Act No. 150 of 1962), if the Rental Car is destroyed, damaged, or otherwise impacted within the designated severe disaster zone, the Renter or driver shall not be required to compensate for such damages unless the damage was caused by the intentional misconduct or gross negligence of the Renter or driver.
５ In the event that the Company pays any damages or settlement amounts that should properly be borne by the Renter or driver, the Renter or driver shall immediately reimburse and pay the full amount to the Company.
６ Damages equivalent to the deductible (excess) amounts specified in Paragraph 1, Items 2 or 3 shall be borne by the Renter or driver, unless a specific optional waiver agreement has been executed.
７ To waive or reduce the repair costs for single-vehicle/self-inflicted accidents and the business interruption compensation (Non-Operation Charge / N.O.C.) stipulated in Article 30, Paragraph 2, the Renter may enroll in the following optional protection plans (hereinafter referred to as the "Enrolled Plan") at the time of reservation or upon execution of the Rental Contract:
- Yoshimura Rental Car Protection Plan (Standard) – 1,500 JPY per 24 hours: In the event of an accident or damage, the Renter's maximum total financial liability (including deductibles and N.O.C.) shall be capped at a maximum of 100,000 JPY.
- Yoshimura Rental Car Premium Protection Plan – 2,500 JPY per 24 hours: In the event of an accident or damage, the Renter's financial liability shall be fully waived (0 JPY).
８ If the Renter declines to enroll in either of the optional protection plans specified in the preceding paragraph, the Renter shall be held fully liable for 100% of all repair costs, damages, and vehicle restoration expenses, including Non-Operation Charges (N.O.C.), in the event of any accident, theft, mechanical fault, or severe soiling.
CHAPTER VIII: CANCELLATION AND TERMINATION OF CONTRACT
Article 32 (Cancellation due to Breach)
１ In the event that the Renter or driver violates any provision of these Terms during the Period of Use, or falls under any of the items in Article 9, Paragraph 1, the Company may terminate the Rental Contract immediately without any prior notice or demand, and require the immediate return of the Rental Car. In this event, the Company shall refund the remaining portion of the received rental fees after deducting the amount corresponding to the period from commencement until termination.
２ If the Rental Contract is terminated pursuant to the preceding paragraph, the Renter shall indemnify the Company for all resulting losses and damages.
Article 33 (Mid-Term Contract Termination)
１ Even during the Period of Use, the Renter may terminate the Rental Contract prior to its scheduled expiration, subject to obtaining the prior consent of the Company and paying the mid-term cancellation fee specified in Paragraph 2. In this event, unless otherwise governed by separate regulations, the Company shall refund the remaining portion of the received rental fees after deducting the amount corresponding to the period from commencement until the physical return of the vehicle.
２ Upon early termination specified in the preceding paragraph, the Renter shall pay the Company the following early termination fee:
Mid-term cancellation fee: 50% of the difference between the scheduled and actual base rental rates.
CHAPTER IX: PERSONAL INFORMATION
Article 34 (Purpose of Processing Personal Information)
１ The Company collects and processes the personal information of the Renter or driver for the following authorized purposes:
- To perform mandatory statutory obligations imposed as a licensed car rental operator under Article 80, Paragraph 1 of the Road Transport Act, such as preparing rental certificates upon execution of contracts.
- To provide information, advertisements, and promotional materials via email or postal mail concerning rental cars, used cars, other products handled by the Company, related services, events, and campaigns to the Renter or driver.
- To perform identity verification, background screening, and credit/eligibility evaluations regarding applicants and drivers during the execution of Rental Contracts.
- To conduct surveys and customer satisfaction questionnaires to plan, develop, and improve the products and services handled by the Company.
- To compile and analyze personal information statistically, processing it into an aggregated, anonymized format that cannot identify or isolate specific individuals.
２ If the Company intends to collect personal information for purposes not specified in any item of Paragraph 1, the Company shall explicitly disclose the purpose of use in advance.
Article 35 (Consent to Registration and Disclosure of Personal Information)
１ The Renter hereby explicitly agrees that their personal information, including name, date of birth, and driver's license number, may be disclosed and presented to law enforcement agencies or relevant authorities for the purpose of filing police reports or executing legal remedies in the event of any of the following circumstances:
- The Company is issued an administrative order to pay a parking penalty fine pursuant to Article 51-4, Paragraph 1 of the Road Traffic Act.
- The Renter fails to pay the full amount of Parking Violation Expenses stipulated in Article 18, Paragraph 5 to the Company.
- The vehicle is deemed unreturned or converted as stipulated in Article 25, Paragraph 1.
- Any other circumstances where the Company determines that disclosure is objectively necessary to protect its legal rights.
CHAPTER X: MISCELLANEOUS PROVISIONS
Article 36 (Set-Off / Offset)
１ If the Company owes any monetary obligations to the Renter under these Terms, the Company may at any time offset and clear such obligations against any monetary debts owed by the Renter to the Company.
Article 37 (Consumption Tax)
１ The Renter shall pay the Company all applicable Japanese national and local consumption taxes levied on the transactions conducted under these Terms.
Article 38 (Late Payment Interest)
１ If either the Renter or the Company defaults on the performance of any monetary obligations under these Terms, the defaulting party shall pay the other party late payment interest at a rate of 14.6% per annum.
Article 39 (Governing Language)
１ In the event of any discrepancy, contradiction, or conflict of interpretation between the original Japanese text of these Terms and Conditions and any English translation provided, the original Japanese version shall strictly govern and take absolute precedence.
Article 40 (Detailed Regulations)
１ The Company may separately establish detailed regulations regarding these Terms. Such detailed regulations shall hold equal legal force and effect as these Terms and Conditions.
Article 41 (Provision of Important Information)
１ Prior to renting a vehicle, the Company shall endeavor to provide the Renter with clear, plain, and comprehensible explanations regarding critical terms, including the scope of the Renter's liability for damages and Non-Operation Charges, the details and conditions of the Company's insurance or protection plans, mandatory procedures in the event of breakdown, accident, or theft, measures for parking violations, and procedures for late returns.
２ The Renter shall actively endeavor to read, understand, and accept the contents of these Terms and related materials.
Article 42 (Display and Accessibility of Terms)
１ The Company shall make these Terms accessible to Renters through any of the following authorized methods:
- Displaying them prominently for public viewing at the Company's rental offices (including display via monitors or electronic devices).
- Posting them in a clearly accessible format on the Company's official website.
- Presenting them via written or electronic documents (including email).
２ The Company shall provide a summary of these Terms in its official brochures, rate schedules, and promotional materials. The same shall apply to any subsequent modifications.
Article 43 (Modification of Terms)
１ The Company reserves the right to modify these Terms. In the event of any modifications, the Company shall publish the notice of change, the updated content of the Terms, and the effective date on its official website or through other appropriate channels prior to the effective date of such changes.
Article 44 (Governing Law)
１ The execution, validity, performance, interpretation, and all ancillary actions conducted under the Rental Contract and these Terms shall be governed exclusively by and construed in accordance with the laws of Japan.
Article 45 (Jurisdiction and Venue)
１ In the event of any dispute, controversy, or claim arising out of or in connection with the rights and obligations under these Terms, regardless of the monetary amount in dispute, the Summary Court or District Court having geographical jurisdiction over the location of the Company's head office shall be the exclusive court of first instance.
Last Updated / Effective Date: August 18, 2026
